NEWROADS TERMS OF SERVICE of VOIP 911 

BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL
AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND
FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT. 

EMERGENCY SERVICES - 911 DIALING 
Newroads 911 Dialing is different than traditional 911 service. 

Most of our customers have access to either basic 911 or Enhanced 911
(E911) service. With E911 service, when you dial 911, your telephone
number and registered address is simultaneously sent to the local
emergency center assigned to your location, and emergency operators have
access to the information they need to send help and call you back if
necessary. Customers in locations where the emergency center is not
equipped to receive your telephone number and address have basic 911.
With basic 911, the local emergency operator answering the call will not
have your call back number or your exact location, so you must be
prepared to give them this information. Until you give the operator your
phone number, he/she may not be able to call you back or dispatch help
if the call is not completed or is not forwarded, is dropped or
disconnected, or if you are unable to speak. As additional local
emergency centers become capable of receiving our customers'
information, Newroads will automatically upgrade customers with basic
911 to E911 service. Newroads will not give you notice of the upgrade. 

Certain customers do not have access to either basic 911 or E911. If you
don't have access to basic 911 or E911 your 911 call will be sent to the
DASH911 national emergency call center. A trained agent at the emergency
call center will ask for the name, telephone number and location of the
customer calling 911, and then contact the local emergency center for
such customer in order to send help. Examples of situations where 911
calls will be sent to the DASH911 national emergency call center include
when there is a problem validating a customer's address, the customer is
identified with an international location, or the customer is located in
an area that is not covered by the landline 911 network. In addition, if
you use a WiFi or SoftPhone, due to the portable nature of these
Devices, your 911 calls will be routed to the Newroads national
emergency call center. Emergency personnel do not receive your phone
number or physical location when your 911 call is routed to the Newroads
national emergency call center. 

You authorize us to disclose your name and address to third-parties
involved with providing 911 Dialing to you, including, without
limitation, call routers, call centers and local emergency centers. 

You are responsible to notify all users and potential users. You should
inform any household residents, guests and other third persons who may
be present at the physical location where you utilize the Service of the
important differences in and limitations of Newroads 911 Dialing as
compared with basic 911 or E911. The documentation that accompanies each
Device that you purchase will include a sticker concerning the potential
non-availability of basic 911 or E911 (the "911 Sticker"). It is your
responsibility, in accordance with the instructions that accompany each
Device, to place the 911 Sticker on each Device that you use with the
Service. If you did not receive a 911 Sticker with your Device, or you
require additional 911 Stickers, please contact our customer care
department at 1-877-643-0279. 

Registration of Physical Location Required. For each phone number that
you use for the Service, you must register with Newroads the physical
location where you will be using the Service with that phone number.
When you move the Device to another location, you must register your new
location. If you do not register your new location, any call you make
using the 911 Dialing feature may be sent to an emergency center near
your old address. You will need to register your initial location of use
when you subscribe to the Service. Thereafter, you may register a new
location by following the instructions from the "911" registration link
on your Newroads web account at www.mynewroads.com. For purposes of the
911 Dialing feature, you may only register one location at a time for
each phone line you use with the Service.  

Confirmation of Activation Required. Your 911 Dialing feature will not
be activated for any phone line that you are using with the Service,
unless you receive the confirmation web page confirming that the 911
Dialing feature has been activated for that phone line. 

Service Outages. 
(a) Service Outages Due to Power Failure or Disruption. 911 Dialing does
not function in the event of a power failure or disruption. If there is
an interruption in the power supply, the Service, including 911 Dialing,
will not function until power is restored. Following a power failure or
disruption, you may need to reset or reconfigure the Device prior to
utilizing the Service, including 911 Dialing. 
(b) Service Outages Due to Internet Outage or Suspension or
Disconnection of Broadband Service or ISP Service. Service outages or
suspensions or disconnections of service by your broadband provider or
ISP will prevent all Service, including 911 Dialing, from functioning. 
(c) Service Outage Due to Disconnection of Your Newroads Account.
Service outages due to disconnection of your account will prevent all
Service, including 911 Dialing, from functioning. 
(d) Service Outages Due to ISP or Broadband Provider Blocking of Ports
or Other Acts. Your ISP or broadband provider or other third party may
intentionally or inadvertently block the ports over which the Service is
provided or otherwise impede the usage of the Service. In that event,
provided that you alert us to this situation, we will attempt to work
with you to resolve the issue. During the period that the ports are
being blocked or your Service is impeded, and unless and until the
blocking or impediment is removed or the blocking or impediment is
otherwise resolved, your Service, including the 911 Dialing feature, may
not function. You acknowledge that Newroads is not responsible for the
blocking of ports by your ISP or broadband provider or any other
impediment to your usage of the Service, and any loss of service,
including 911 Dialing, which may result. In the event you lose service
as a result of blocking of ports or any other impediment to your usage
of the Service, you will continue to be responsible for payment of the
Service charges unless and until you disconnect the Service in
accordance with this Agreement. 
(e) Other Service Outages. If there is a Service outage for any reason,
such outage will prevent all Service, including 911 Dialing, from
functioning. Such outages may occur for a variety of reasons, including,
but not limited to, those reasons described elsewhere in this Agreement.


Re-Activation Required if You Change Your Number or Add or Port New
Numbers. 911 Dialing does not function if you change your phone number
or if you add or port new phone numbers to your account, unless and
until you successfully register your location of use for each changed,
newly added or newly ported phone number. 

Network Congestion; Reduced Speed for Routing or Answering 911 Dialing
Calls. There may be a greater possibility of network congestion and/or
reduced speed in the routing of a 911 Dialing call made utilizing the
Service as compared to traditional 911 dialing over traditional public
telephone networks. 

Disclaimer of Liability and Indemnification. We do not have any control
over whether, or the manner in which, calls using our 911 Dialing
service are answered or addressed by any local emergency response
center. We disclaim all responsibility for the conduct of local
emergency response centers and the national emergency calling center. We
rely on third parties to assist us in routing 911 Dialing calls to local
emergency response centers and to a national emergency calling center.
We disclaim any and all liability or responsibility in the event such
third party data used to route calls is incorrect or yields an erroneous
result. Neither Newroads nor its officers or employees may be held
liable for any claim, damage, or loss, and you hereby waive any and all
such claims or causes of action, arising from or relating to our 911
Dialing service unless such claims or causes of action arose from our
gross negligence, recklessness or willful misconduct. You shall defend,
indemnify, and hold harmless Newroads, its officers, directors,
employees, affiliates and agents and any other service provider who
furnishes services to you in connection the Service, from any and all
claims, losses, damages, fines, penalties, costs and expenses
(including, without limitation, attorneys fees) by, or on behalf of, you
or any third party relating to the absence, failure or outage of the
Service, including 911 Dialing, incorrectly routed 911 Dialing calls,
and/or the inability of any user of the Service to be able to use 911
Dialing or access emergency service personnel. 

Alternate 911 Arrangements. If you are not comfortable with the
limitations of the 911 Dialing service, you should consider having an
alternate means of accessing traditional 911 or E911 services or
disconnecting the Service.