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Before calling Newroads to report a problem with your Long Distance, please try the following steps to help us identify where the long distance problem is located.
1) Note what happens when you call a long distance number. (You hear a recorded message, or you get a busy tone, or there is just silence, etc). Verify what calls are being affected, such as local calls, In-State Long Distance calls, or Out-of-State Long Distance Calls. Does the problem occur just when calling Out of State calls or any LD calls?
2 ) Try dialing 1-700-555-4141. This is a free call. You should hear a message, like "Thank you for choosing Qwest."
3) Try dialing 1-(Your Area Code)-700-4141. This is a free call. You should hear a recorded message.
4) Try calling 1-918-683-1125 & 1-479-632-2018, if these numbers are long distance for you. If the call completes, you will hear some strange beeping tones, like a modem or fax machine.
5) Call Newroads Telecom Tech Support at 1-877-643-0279 and give the information to the technical support operator. A technician will review this information and work to resolve your issue within 24 hours.
