Call Technical Support at 877-643-0279 to report any problems with a broadband service. Collecting the information below before calling can help our technicians troubleshoot the problem faster.
ADSL/SDSL/IDSL
- Has the CPE been power cycled?
Turn the Newroads ROUTER (CPE) off for 5 minutes and then turn it back on.
- Has the cabling been checked?
Make sure that all the cables are plugged in correctly.
- What is the TEST light (2nd light from the left) status?
Is it flashing green, solid green, flashing amber (yellow), solid amber, or off?
- What is the LINK light (3rd light from the left) status?
Is it flashing green, solid green, flashing amber (yellow), solid amber, or off?
